RETURNS & WARRANTY

INTEX SHOP RETURNS

Intex offers Lifetime Returns for products purchased on Intex Shop. This allows Intex Shop customers to return any unused* product for a refund or exchange any time and for any reason.

*Product must be returned to Intex in their original packaging, in saleable condition, unworn and unwashed, packed in a suitable outer carton.

Products purchased on Intex Shop cannot be returned to Intex partner stores.

 

INTEX PARTNER STORE RETURNS

Purchases made at Intex partner stores are not eligible for the Lifetime Returns offer. Such product must be returned directly to the Intex partner store it was initially purchased from and refunds or exchanges are subject to the partner stores discretion.

Products purchased on Intex Shop cannot be returned to Intex partner stores.

 

PRODUCT WARRANTY

Product with a workmanship or material flaw can be returned under warranty for a refund or exchange if the product was manufactured less than 12 months ago. Some Intex products have specific written guarantees and warranties. Please read the products label or manual for specific guidelines and return information or contact our customer service team at [email protected].

 

HOW DO I RETURN A PRODUCT?

You can initiate a return by contacting our customer service team at [email protected]. They will guide you through the process and provide you with the necessary instructions. Once we receive the eligible returned product, we will process your refund or exchange according to our policy.

 

For more information, please visit the Intex Three-Fold Guarantee. If the store is unable to assist you, please contact us.